|Q - How come the wrong breed was included in the ecard I sent?|
A - We are in the process of converting all of our ecards and pets to a mobile friendly format. On the site you will see a mobile "flag" on all ecards and pets that are mobile friendly. If you select a mobile friendly ecard and then select a mobile friendly pet, the recipient will see exactly what you created for them no matter what device they pick the ecard up on (mobile/tablet or desktop/laptop). However, if you select a mobile friendly card and then a pet that is NOT mobile-friendly and the recipient picks up the ecard on their phone or tablet then we will substitute in the closest "mobile-friendly" pet to the one you chose so that they can actually view the ecard (if they pick it up on their laptop then they will see exactly what you created for them). The alternative for the mobile recipient, at this time, would be to show them a message saying they can only view the ecard on their laptop. We thought it was a better experience for the recipient to be able to view something rather than a message telling them to view it later at their computer.
When you are creating your ecard we try to warn you about how this works by including a note on the preview & send page when you are previewing the ecard you have created so that it is clear how this will work. We are working very hard to convert our ecards and pets as quickly as possible!! We are adding more mobile-friendly pets and cards over the coming weeks with the hope to be offering WAY MORE within the next few months.
|Q - I requested a password reset but haven't received the password reset email. What should I do?|
A - The first thing to do is check your spam/junk mail folder since the password reset email could end up there. If it isn't there then contact Nicole and ask her to reset it for you.
|Q - How come I can't view your ecards on my tablet or mobile device?|
A - Our ecards require Adobe Flash to be viewed. Unfortunately many tablets (e.g. iPad) and mobile devices (e.g. iPhone) do not use Adobe Flash. We are working on a solution that will enable you to view the ecards on your tablet or mobile device. In the meantime, you will need to view the ecards from your computer or you can install Puffin Browser which enables you to view Adobe Flash content on your tablet or mobile device.
|Q - Why was I charged an "International Fee" in addition to my membership fee?|
A - Sloppy Kiss Cards is located in Vancouver, BC, Canada. Even though the membership fee is charged in USD, some U.S. banks charge an "International Fee" or a "Foreign Transaction Fee" because the company is located in Canada. This fee does not go to Sloppy Kiss Cards. It is a fee that the bank collects. It is usually around $0.08 - $0.40 and shows up on your statement as a separate transaction but at the same time that the membership fee is charged.
|Q - How do I cancel my membership?|
A - Cancel your membership here.
|Q - How do I find out when my membership is scheduled to renew?|
A - To find out the renewal date for your membership just sign in to your account and go to the "Manage Account" section which you will find in the "Tools" section. There you can view all the details related to your account.
|Q - I sent an ecard but the recipient hasn't received it yet, why not?|
A - If you have sent an ecard for immediate delivery the recipient should receive it within a few minutes. The two most common reasons for a recipient not receiving their email notification for their ecard are:
|Q - Can I view the ecards I have sent?|
A - Yes. To view a record of all ecards you have sent or scheduled to be sent just sign in to your account and then click the "Tools" tab. You will now be on the "Ecard Manager". There you will see all the ecards you have sent or scheduled to be sent. You can also see which ecards have been picked up by the recipient.
|Q - Do you offer gift memberships?|
A - Yes. For just $13.95 a Sloppy Kiss Cards gift membership entitles the recipient to 12 months of unlimited pet ecard sending. A Sloppy Kiss Cards gift membership is the pawsitively purrfect gift for a pet lover! Find out more.
|Q - How do I edit an ecard before I send it?|
A - To edit your ecard just click the back button until you get to the step where you would like to edit the ecard. Therefore, if you would like to edit the personal message, pet name or envelope message just click the back button to get you to the screen where you originally entered that information, make your updates and then proceed back through the ecard steps. If you would like to update the pet that stars in the ecard just click the back button until you return to the page where you selected the pet, select a new pet and then proceed back through the ecard steps. When you get to the personal message step if your original message isn't already there (some browsers do not retain the info) then just click the "Use Last Message" link and you'll get it back! Also keep in mind that if you have started over creating a new ecard then when you get to the personal message step you can select the "Use Last Message" link at the bottom of the personal message page and it will fill in the personal message section with the last message you used. This saves you from having to re-write the message!
|Q - How do I create an ecard with two dogs, two cats or a dog and a cat in the same card?|
A - We have a selection of Two Pet Ecards that allow you to select either a dog and a cat, two dogs or two cats to star in the ecard. The ecards are grouped into cat themed and dog themed so you can decide if you would like the pets of your choice to appear in a dog world or a cat world! Visit the Two Pet Ecards section.
|Q - I created an ecard and now I'm clicking "send to a friend" so I can send it but it's not working. Why not?|
A - The "send to a friend" link is intended for sharing the ecard once someone receives it, it does not enable you to send the ecard. Instead, provided you have signed in to your account, you should find the area where you enter the recipient's email address and instructions for sending below the ecard you have created. If you have not signed into your account yet then you will find a "sign in" button below the ecard you have created. After you sign in you will return to the ecard and find the area below the ecard with instructions on how to send the ecard.
|Q - How long will it take for my ecard to be sent if I select to send it immediately?|
A - After you select "Send" your ecard should send within approximately five minutes. However, during high volume card sending times (e.g. holidays) your ecard can take up to 30 minutes to be sent. You will receive a notification when your ecard has been sent.
|Q - I received an ecard but I can't seem to access it. How do I retrieve my ecard?|
A - In the email notification you received there should be a link to the ecard that was sent to you. Just click on the link or if the link is not enabled (some email programs disable links in emails) just copy and paste it into your web browser's address bar in order to view it. If you copy and paste it make sure not to include any extra space before or after the link.
|Q - How do I update the email address associated with my membership?|
A - To update your email address just sign in to your account and go to the "Manage Account" section which you will find in the "Tools" section. There you can update all your account information including your email address.
|Q - If my account expires will I get my address book info, ecard tracking data and all scheduled ecards back when I renew?|
A - Yes. As soon as you renew your account, even if it's a long time after your account expired, all the information associated with your account (i.e. address book data, ecard manager data - sent ecards and scheduled ecards) will be available to you again.
|Q - I received an email saying my membership would be automatically renewed so why has my ecard membership expired?|
A - If your ecard membership has expired even though you received an email notification that it would be automatically renewed then it is because the credit card on file for your account was either expired or declined and therefore could not be charged and your membership could not be renewed. To renew your account just sign in and you will be taken to the "manage account" section where you can provide updated credit card information and renew your ecard membership. All data related to your account (i.e. address book data, ecards sent and ecards scheduled) will be automatically restored as soon as you renew.
|Q - I signed in and created an ecard but when I tried to send the ecard I had to sign in again, why is this happening?|
A - In order to send ecards you must have cookies enabled for sloppykisscards.com. If cookies are not enabled then you will not be able to send an ecard. To adjust your cookies settings go to Tools > Internet Options and select the Privacy section. There you will be able to specify cookies to be allowed for sloppykisscards.com. Also, make sure that if you have any security programs running (e.g. ZoneAlarm, Norton, etc.) that they also allow cookies for sloppykisscards.com.
|Q - I am trying to include a picture of my pet in an ecard but it's not working. What should I do?|
A - To include a photo of your pet in an ecard you must select an "Upload Your Own Photo Ecard": dog upload photo ecards, cat upload photo ecards, and pet upload photo ecards. These ecards allow you to include your own photo in the ecard but the photo does not replace the dog or cat that stars in the ecard, unfortunately we are unable to do that at this time (wish we could!). If you would like your dog or cat to be considered for the dog gallery, cat gallery or pet gallery so that you can include him/her as the star of our ecards, you can submit photos to the "Make Your Pet a Star" tool and your photos will be reviewed and considered for the dog or cat gallery. Be sure to adhere very closely to the guidelines to increase the chances that your pet is chosen.
|Q - When I click the "preview" link to view an ecard nothing happens. Why can't I preview any ecards?|
A - When you click the "preview" link the preview of the ecard will pop up. If you have any of your pop up blockers on then they may block the ecard from showing. Make sure you allow pop ups on the Sloppy Kiss Cards site both with your web browser pop up blocker and any other pop up blockers that you may have installed (e.g. Google toolbar or Yahoo toolbar).
|Q - What connection speed is this site optimized for?|
A - We recommend a high speed (broadband) connection. At Sloppy Kiss Cards our goal is to provide fun, clever, high quality ecards where you get to select the dog, cat or one of many other pets that stars in your ecard. To to this we use Flash. In some cases the Flash files are quite large. For some dial-up connections this can be problematic, possibly resulting in a dog not showing up in the ecard you built the first time you watch the ecard. Therefore, you will have the best viewing experience if you are using a high speed connection.
|Q - Why don't you have a customer support phone number?
A - In addition to running and managing sloppykisscards.com, Nicole (the owner of Sloppy Kiss Cards) provides personalized email support to all of her customers. Nicole does not currently offer phone support because she is unable to be available 24/7 by phone. However, she makes it a priority to respond as quickly as possible by email to all questions. Whenever you have a question, concern or need help just email Nicole through the contact form and she'll get right back to you.
|Q - Will my membership automatically renew? If so, will I be notified before it renews?|
A - You will receive a renewal reminder email 30 days before your membership is due to renew. The email will be sent to the email address associated with your account and it will include quick and easy instructions on how to cancel your membership if you do not wish to continue it. If you do not cancel then your membership will automatically renew and be charged to the payment method we have on file for your account. If you would prefer that your membership not be automatically renewed then just visit the cancel my membership page and select to have your membership not renew and your account will be set to expire at the end of your current membership year instead of renewing.
|Q - How do I sign up for the Sloppy Kiss Cards newsletter?|
A - Visit the newsletter sign-up page to subscribe to the Sloppy Kiss Cards newsletter.
|Q - What does it cost to send a Sloppy Kiss Cards ecard?|
A - To send an ecard you need to become a member of Sloppy Kiss Cards. We offer a 30 day free trial and then charge an annual membership fee if you remain a member after the free trial. To find out the cost and information related to becoming a member of Sloppy Kiss Cards visit our sign-up page. We charge an annual fee so that we can remain an ad-free site. A portion of the proceeds from Sloppy Kiss Cards memberships will go to the Petfinder.com Foundation.
|Q - How do I become a member of Sloppy Kiss Cards?|
A - To become a member of Sloppy Kiss Cards go to the sign-up page and complete the registration form. In order for our site to be an ad-free site, we charge a small membership fee per year to send an unlimited number of ecards. However, you can take advantage of our free 30 day trial and only pay the membership fee if you remain a member after the trial is over. A portion of proceeds from memberships will go to the Petfinder.com Foundation. You will find all details about the cost of membership and what it includes on the sign-up page.
|Q - I've scheduled an ecard for future delivery. What time will it be sent?|
A - Your ecard will be sent out at 4:00 AM Central Time (GMT -06:00) on your scheduled delivery date.
|Q - How do I cancel my membership?|
A - To cancel your membership please visit the cancel my membership page. If you aren't already signed in to your account you will be prompted to sign in first. We would find it very helpful if you could include your reason for cancellation so that we can work on continuing to improve our ecard service.
|Q - What browsers is this site optimized for? |
A - Internet Explorer 8 and higher, Firefox, Chrome and Safari. If you are using a different browser you may experience some problems viewing the ecards. You can download Firefox here. You can download Internet Explorer here.
|Q - Do I need to install anything to watch the ecards?|
A - To watch the ecards you will need to install the Adobe Flash Player. Most computers already have the Adobe Flash Player installed, if you don't you can find it here. If you are using a tablet or mobile device then you can install Puffin Browser which enables you to view Adobe Flash content on your tablet or mobile device.
|Q - How do I update my credit card information?|
A - Just visit the "Manage Account" section to update your credit card information. To get there, sign in to your account then select the "Tools" tab and then the "Manage Account" option in the horizontal bar below the "Tools" tab.
|Q - How long are the photos for the "Upload Your Own Photo" ecards stored for?|
A - If you upload a photo to be included in one of our "Upload Your Own Photo" ecards it will be stored on our site and available for viewing in the ecard you created for at least six months.
|Q - I want to include a photo in one of the photo upload ecards but the file size of my photo is too big, how do I resize it?|
A - In order to include a photo in one of our photo upload ecards it must be 200KB or less. There are several free tools online that make it easy to resize a photo. Here is a link to an online photo resizer along with instructions on how to use it: