| Q - How do I create an ecard with both a dog and a cat? A - We have a selection of Two Pet Ecards that allow you to select either a dog and a cat, two dogs or two cats to star in the ecard. The ecards are grouped into cat themed and dog themed so you can decide if you would like the pets of your choice to appear in a dog world or a cat world! Visit the Two Pet Ecards section. |
| Q - I created an ecard and now I'm clicking "send to a friend" so I can send it but it's not working. Why not? A - The "send to a friend" link is intended for sharing the ecard once someone receives it, it does not enable you to send the ecard. Instead, provided you have signed in to your account, you should find the area where you enter the recipient's email address and instructions for sending below the ecard you have created. If you have not signed into your account yet then you will find a "sign in" button below the ecard you have created. After you sign in you will return to the ecard and find the area below the ecard with instructions on how to send the ecard. |
| Q - How long will it take for my ecard to be sent if I select to send it immediately? A - After you select "Send" your ecard should send within approximately five minutes. However, during high volume card sending times (e.g. holidays) your ecard can take up to 30 minutes to be sent. You will receive a notification when your ecard has been sent. |
| Q - I received an ecard but I can't seem to access it. How do I retrieve my ecard? A - In the email notification you received there should be a link to the ecard that was sent to you. Just click on the link or if the link is not enabled (some email programs disable links in emails) just copy and paste it into your web browser's address bar in order to view it. If you copy and paste it make sure not to include any extra space before or after the link. |
| Q - How do I update the email address associated with my membership? A - To update your email address just sign in to your account and go to the "Manage Account" section which you will find in the "Tools" section. There you can update all your account information including your email address. |
| Q - If my account expires will I get my address book info, ecard tracking data and all scheduled ecards back when I renew? A - Yes. As soon as you renew your account, even if it's a long time after your account expired, all the information associated with your account (i.e. address book data, ecard manager data - sent ecards and scheduled ecards) will be available to you again. |
| Q - I received an email saying my membership would be automatically renewed so why has my ecard membership expired? A - If your ecard membership has expired even though you received an email notification that it would be automatically renewed then it is because the credit card on file for your account was either expired or declined and therefore could not be charged and your membership could not be renewed. To renew your account just sign in and you will be taken to the "manage account" section where you can provide updated credit card information and renew your ecard membership. All data related to your account (i.e. address book data, ecards sent and ecards scheduled) will be automatically restored as soon as you renew. |
| Q - I signed in and created an ecard but when I tried to send the ecard I had to sign in again, why is this happening? A - In order to send ecards you must have cookies enabled for sloppykisscards.com. If cookies are not enabled then you will not be able to send an ecard. To adjust your cookies settings go to Tools > Internet Options and select the Privacy section. There you will be able to specify cookies to be allowed for sloppykisscards.com. Also, make sure that if you have any security programs running (e.g. ZoneAlarm, Norton, etc.) that they also allow cookies for sloppykisscards.com. |
| Q - I sent an ecard but the recipient hasn't received it yet, why not? A - If you have sent an ecard for immediate delivery the recipient should receive it within a few minutes. The two most common reasons for a recipient not receiving their email notification for their ecard are:
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| Q - I am trying to include a picture of my pet in an ecard but it's not working. What should I do? A - To include a photo of your pet in an ecard you must select an "Upload Your Own Photo Ecard": dog upload photo ecards and cat upload photo ecards. These ecards allow you to include your own photo in the ecard but the photo does not replace the dog or cat that stars in the ecard, unfortunately we are unable to do that at this time (wish we could!). If you would like your dog or cat to be considered for the dog gallery or cat gallery so that you can include him/her as the star of our ecards, you can submit photos to the "Make Your Pet a Star" tool and your photos will be reviewed and considered for the dog or cat gallery. Be sure to adhere very closely to the guidelines to increase the chances that your pet is chosen. |
| Q - When I click the "preview" link to view an ecard nothing happens. Why can't I preview any ecards? A - When you click the "preview" link the preview of the ecard will pop up. If you have any of your pop up blockers on then they may block the ecard from showing. Make sure you allow pop ups on the Sloppy Kiss Cards site both with your web browser pop up blocker and any other pop up blockers that you may have installed (e.g. Google toolbar or Yahoo toolbar). |
| Q - How much does a Sloppy Kiss Cards membership cost and how long is it good for? A - It costs $9.95 for a one year Sloppy Kiss Cards membership. As a member you can send an unlimited number of ecards each year for just $9.95. Visit the sign-up page for more information. |
| Q - What connection speed is this site optimized for? A - We recommend a high speed (broadband) connection. At Sloppy Kiss Cards our goal is to provide fun, clever, high quality ecards where you get to select the dog or cat that stars in your ecard. To to this we use Flash. In some cases the Flash files are quite large. For some dial-up connections this can be problematic, possibly resulting in a dog not showing up in the ecard you built the first time you watch the ecard. Therefore, you will have the best viewing experience if you are using a high speed connection. |
| Q - I have an idea for an ecard, can I send it to you? A - Yes, please do! We love getting ecard ideas from our customers. We can't promise we will create an ecard from your idea since we receive lots of ideas but we will try! To send us your idea go to the contact us page and complete the form. You can also submit a great story about your pet in the stories section. Your story could be the inspiration for the next ecard. |
| Q - Can I select the dog or cat that appears in my ecard? A - Yes. After you select an ecard you will be prompted to select a pet. Visit the dog gallery to view the dogs you will be able to choose from. To view the cat selelction visit the cat gallery. Some ecards have two dogs or cats, for those ecards you will be able to select both pets. |
| Q - Can I name the dog or cat that appears in my ecard? A - Yes. You will have the opportunity to name the dog or cat when you are creating your ecard. The name of the dog or cat will appear at least once in the ecard. Some ecards have two dogs or cats. For those ecards you will have the opportunity to name both dogs or cats when you are creating your ecard. |
| Q - How do I sign up for the Sloppy Kiss Cards newsletter? A - Visit the newsletter sign-up page to subscribe to the Sloppy Kiss Cards newsletter. |
| Q - What does it cost to send a Sloppy Kiss Cards ecard? A - To send an ecard you need to become a member of Sloppy Kiss Cards. To join it costs $9.95 U.S. a year to send an unlimited number of ecards. A portion of the proceeds from Sloppy Kiss Cards memberships will go to the Petfinder.com Foundation. Visit the sign-up page to find out more and to join. |
| Q - How do I become a member of Sloppy Kiss Cards? A - To become a member of Sloppy Kiss Cards go to the sign-up page and complete the registration form. A Sloppy Kiss Cards membership costs $9.95 U.S. per year to send an unlimited number of ecards. A portion of proceeds from memberships will go to the Petfinder.com Foundation. |
| Q - I've scheduled an ecard for future delivery. What time will it be sent? A - Your ecard will be sent out at 4:00 AM Central Time (GMT -06:00) on your scheduled delivery date. |
| Q - How do I cancel my membership? A - To cancel your membership please send us an email using the contact us form. Just let us know that you would like to cancel your membership and we will take care of it right away. Be sure to include your mailing address and the email address associated with your account for account verification purposes. We would find it very helpful if you could also let us know the reason you are cancelling. Please note that the cancellation will be effective immediately. |
| Q - What browsers is this site optimized for? A - Internet Explorer 6 and 7 for Windows users and Firefox for Mac and Windows users. If you are using a different browser you may experience some problems viewing the ecards. You can download Firefox here. You can download Internet Explorer here. |
| Q - Do I need to install anything to watch the ecards? A - To watch the ecards you will need to install the Adobe Flash Player. Most computers already have the Adobe Flash Player installed, if you don't you can find it here. |